Thousands Of Claimants Blocked From Overloaded PIP Hotline Dubbed ‘Berlin Wall’

Same Difference

Thousands of disabled people have been blocked from getting through to an overloaded benefits hotline, the Mirror can reveal.

Callers could not sign up for Personal Independence Payments (PIP) 18,949 times due to “heavy demand” from January to April – 4,700 a month.

The glitches froze out 1.7% of all calls to the Department for Work and Pensions’ PIP enquiry line, which costs up to 45p a minute.

The shock figure dwarfs the number of failed calls to the separate free PIP claim line, where just 0.04% could not get through.

Labour MP Frank Field, who obtained the figures, said he will be demanding answers from Tory ministers in Parliament.

Read more: Iain Duncan Smith charging families 45p a minute to talk about benefits

The Work and Pensions Committee chairman told the Mirror: “They’ve erected a wall of silence to prevent claimants registering.

“There’s not a deliberate attempt to stop…

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