18th March 2017
Spring is in the air, but there’s no spring in the step for a large section of Wirral Council’s junior staff, striving away – but with scant reward – in their Customer Service roles.
These are the frontline, public-facing workers who meet their paymasters face-to-face or over the phone on a minute-by-minute basis. And damned good public servants many of them are too. We’ve always taken our hats off to them because it’s the kind of deeply-demanding, stressful, think-on-your-feet stuff that would have the Stewart Hallidays and Martin Liptrots of this world up out of their executive swivel chairs, scrabbling and reaching for the Citalopram (Selective Seretonin Reuptake Inhibitors).
So where is the full-frontal attack on the basket case’s best people originating from this time? Here’s a recent Wirral Globe article:
As we can see, the age old trick of presenting a…
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