When the DWP don’t know their own rules

scottish unemployed workers' network

Universal Credit what you need to know

If any other organisation made as many errors and administrative cock-ups as the DWP they would be sued for negligence. The whole system is understaffed and undertrained, reflecting the contempt in which the department holds it’s ‘customers’. This week, for the second week running, we met with someone who had been told that because they had a bit of money (in this case a small pension) they would get no unemployment benefit, when they had only recently lost their job and were entitled to 6 months contribution-based Jobseeker’s Allowance. This time the person concerned had done their own research and was able to inform the Jobcentre that this benefit has not been eliminated by Universal Credit, as they had previously been told. We wonder, though, how many people will have missed out on payments because they have been miss-informed.

We were also contacted by a very worried man who had…

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