More everyday problems at the jobcentre – a stall report

scottish unemployed workers' network

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Barry is recently out of prison and has anger management issues. He can’t cope with a computer and confessed that the resulting frustration made him likely to throw the machine across the room. But the jobcentre had made no allowances for this. We had to explain that they are actually required to take account of a person’s situation and what they are able to do.

Kate had been on ESA before but had decided to see if she could manage a job. When her epilepsy proved this impossible, she had had to sign onto Universal Credit, where she was expected to produce doctor’s notes explaining why she couldn’t work. When she read our leaflet she realised that she should have been given a UC35 form as the first stage for getting the UC equivalent of ESA. This form is meant to be given to you after you have been on…

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